Frequently Asked Questions
Everything you need to know about shopping with NRML.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America, while international orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for unworn items in their original packaging with all tags attached. Please note that certain limited-release items may be final sale.
Are the products on NRML authentic?
Yes, NRML guarantees 100% authenticity for every product we sell. We source directly from authorized distributors and brand manufacturers.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within one hour of purchase, but once an order has reached the warehouse, modifications are no longer possible.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.